Is my information safe with TCTA?
We continuously implement technical and organisational security measures in order to protect the information we hold against unauthorised access as well as accidental or wilful manipulation, loss or destruction.
It is also important that you take all necessary and appropriate steps to protect your personal information yourself (for example, by ensuring that all login details, including passwords and access codes are kept secure).
How is my personal information processed?
Accordingly, TCTA will comply with the relevant data privacy principles or conditions relating to the processing (including, but not limited to, the collection, handling, transfer, sharing, correction, storage, archiving and deletion) of your personal information set out in POPIA.
TCTA employees attend regular data protection training. Your personal information will only be processed for purposes set out in this Statement or if we are entitled to do so under POPIA.
Can TCTA retain my information?
We may retain your personal information indefinitely, unless you object, in which case we will only retain it if we are permitted or required to do so in terms of POPIA. However, as a general rule, we will retain your information in accordance with retention periods set out in POPIA or other applicable laws, unless we need to retain it for longer for a lawful purpose (for example, for the purposes of complaints handling, legal processes and proceedings).
What rights do I have regarding my personal information?
You have a right in certain circumstances to request the destruction or deletion of and, where applicable, to obtain restriction on the processing of personal information held about you. If you wish to exercise this right, please contact us using the contact details set out in our PAIA and POPIA Manual.